Thank you for your purchase! We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund/store credit/an exchange. Please see below for more information on our return policy.

 

Returns

All returns must be postmarked within 15 days of the purchase date. All returned items must be in new and unused condition, with all original boxes, tags, seals, and labels attached. 

 

Return Process 

To return an item, please email customer service at sampar@fgorg.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided /and other, and mail your return to the following address:

SAMPAR USA

Attn: SAMPAR returns

[RMA#]

10822 Forbes Ave, Ste D1

Garden Grove, CA 92804

Please note, items

Please note, items sent back to us without first requesting a return will not be accepted. You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

Refunds 

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please allow at least 3-5 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending your credit card company.

 

Exceptions

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Please note

• A 10% restocking fee will be charged for all returns
• All sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us at:

1(888) 810-0118

sampar@fgorg.com